Frequently Asked Questions

Check most frequently asked questions here
Order
How do I track my order?

You can visit the order tracking page

https://www.onewishhome.com/apps/track123

Or email us: support@onewishhome.com

Can I exchange/return my order?

Order Exchange/return

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request.

Any request after 30 days will not be honored. Please make sure to contact us by email support@onewishhomne.com at first.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.
More detail: https://www.onewishhome.com/policies/refund-policy
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